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Customization for most of our chandeliers is available!
All chains and wires are adjustable and come in a standard 1 meter ( 39 inches ) length. If you need a longer length: please contact us, and request one upon placing your order.
LIGHTING RECOMMENDED MOUNTING HEIGHT
A general rule of thumb is to hang the fixture 3 feet ( 36 inches ) above your table or kitchen island or 6 to 8 feet ( 72 - 96 inches ) off the floor.
For ceiling height measuring 10 feet or less: Your light fixture must be less than 27 inches tall.
For ceiling height measuring more than 11 to 16 feet: Your light fixture can range between 27 inches to more than 40 inches tall.
If a ceiling is two stories tall, the chandelier should be have two or three tiers, and hang at least 7 feet above the floor.
MEASURING FOR YOUR SPACE
Use the following formulas as a guide:
Room Length + Width = Diameter of Chandelier
Room Height Floor to Ceiling x 2.5 = Height of Chandelier
Hang Chandelier: 7 to 8 feet ( 84” to 96” ) from floor.
LIGHTING INSTALLATION
Professional installation by a licensed professional electrician with experience with handling LED drivers is recommended for all our lighting.
Luminaire ceiling boxes are typically rated for 50 lbs. of weight.
Metal boxes, with a "Rated for Fan Support" stamped inside typically hold 150 lbs. of weight.
Please verify your electrical system with a professional to ensure that the chandelier will not require additional reinforcements or special mounting hardware.
Most of our chandeliers come with a standard 1-meter adjustable wire or chain. If using a fixture in a two-story space: please specify when ordering, and contact us for a custom length.
All of our products are 100% genuine K9 crystals with flawless workmanship, precision cutting, and clarity. Crystal assembly is required.
Many of our products are hand-forged and may vary in appearance.
ABOUT LED LIGHTING
What are LEDs and how do they work?
LED stands for Light Emitting Diode. LED lighting products produce light up to 90% more efficiently than incandescent light bulbs.
How long do LEDs last?
LEDs are notable for being extremely long-lasting products. Many LEDs have a rated life of up to 50,000 hours. This is approximately 50 times longer than a typical incandescent, 20-25 times longer than a typical halogen, and 8-10 times longer than a typical CFL.
How to determine the chandelier’s diameter
Measure spaces’ length and width in feet, sum them up and that will be approximate diameter for the chandelier in inches.
For example: 16 feet (Room Length) + 8 feet (Room Width) = 24 feet; The chandelier should be about 24 inches for its diameter
How to determine the chandelier’s height
Measure the space’s floor to ceiling distance in feet, multiple by 2.5 will be approximate height for the chandelier in inches.
For example: 11 feet (Room Height), 11*2.5 = 27.5 The chandelier should be about 27.5 inches for its height
How to determine how high should the chandelier to be hanged
If you are hanging the chandelier on an open floor, chandelier’s bottom should at least be 7 feet away from the floor.
If you are hanging the chandelier above a dining table, chandelier’s bottom should be 30 to 36 inches away from the tabletop.
Other rules which can apply for different type of spaces.
Dining Room
If you are hanging the chandelier above your dining table, you can also decide the size of the chandeliers based on the size of your dining table. We generally recommend that the width or diameter of the chandelier should be between 1/2 and 2/3 of the width of the dining table.
For example, let’s say that you have a dining table with 32 inches in width and 66 inches in length.
If you are choosing a round chandelier, its diameter should be between 16 (32 x 1/2) to 21 (32 x 2/3) inches.
If you are choosing a rectangular chandelier, its width should be between 16 to 21 inches and length should be 33 to 44 inches (Same here 1/2 to 2/3 of the dining table length)
Two-Story Foyer with Staircase
Beside the general rule that the chandelier’s bottom should be at least 7 and half feet away from the floor. For two story, what you also need to consider is that how will it look from the second floor. In general, staircase chandeliers will be a good choice for the space. In term of placing, below are two commonly seen guidance:
The general guideline is to use the second floor as a reference point. Hanging the chandelier slightly lower than or at the top of the staircase. This way, when you are at the top of the staircase, the top of the chandelier will be at your eye-level.
On the other hand, there are many designers who advocate for independent placement just to make the chandelier the focal point or placing the chandelier in relation to another architectural features. For example. if there is a large transparent window above the door, it should be centered in the window for best visual result from outside.
Long Hallways
Chandelier size for hall ways should be determined by the width of the hallway. Multiple the hallway’s width in feet by 2.5 will be the diameter of the chandelier in inches.
For example, the hallway’s width is 8 feet. The chandelier’s diameter should be about 20 (8 x 2.5) inches
If you want to decorate with chandelier for your long hallways. We always recommend having them
Centered in the middle of the hallway
Spaced between 8 and 10 feet apart
At least 7 and half feet clearance from floor to bottom of chandelier.
Shipping Information
How Much Does Shipping Cost?
We are currently offering free shipping worldwide. However, there are some countries that require customs duty. The customs policies differ among different countries. Once the parcel reaches the destination country, any customs, import duties, and or VAT that might occur should be paid by the recipient. Luxor Home Decor and Lighting is not responsible for these additional fees.
When Will My Order Ship?
We search the world to bring you the best assortment in modern design. Depending on what you order, your item might be sitting on a warehouse shelf just around the corner, or will be custom-made for you overseas. These factors impact the lead time required to prepare your order for shipment. We commit to giving you as much information as possible every step of the way during your order process and while you wait for your order to arrive. Luxor Home Decor and Lighting is not responsible for any shipping delays.
Each product has a general availability message on our website, indicating the expected ship date.
After your order has been placed on our website, or over the phone, our Customer Service team will send you an email confirming the expected ship date within 8-10 days if in stock.
When your order ships, you will receive an email from us with specific carrier and tracking information. Please note that big orders in excess of 10 items are considered made to order and will be sent by sea freight and the delivery time will be longer than 30 days depending on the size of the order.
If, at any point along the way, you need more information please don't hesitate to call our Customer Service team at support@luxorhomedecorandlighting.com
How Will My Order Ship And How Long Will It Take To Get To Me?
We will ship your order the fastest, most reliable way possible to ensure your purchase arrives ready for you to enjoy. Each item on our site has pre-determined shipping methods based on the specific characteristics of the product, and our years of experience in shipping these items successfully.
We offer three main delivery methods:
We ship via UPS, FedEx or DHL and generally take 8-10 business days to arrive. Your orders may experience shipping delays due to unforeseen conditions by the shipping company which is out of our control.
Custom Orders: From Order to Production Estimated 2-6 Weeks depending on the product.
If you place a big order with us (in excess of $8,000), more than 10 items will be shipped by sea freight which can take 30-45 days. Please note we have no control over shipping delays.
Can I Cancel My Order If It's In Transit?
No, you cannot. Once your order is in transit the order cannot be canceled.
What If My Order Arrives Damaged?
In the case of defective products, clear video and images, and a report from a licensed electrician must be submitted detailing the issue you are having before a replacement product or store credit is issued.
In cases of broken crystals, replacement parts will be sent to you at no charge.
The time limit to report a problem is 14 days from the delivery date. If 14 days have gone by since your item was delivered, and you discover a problem, we will not be able to accommodate a return or replacement.
If by some chance, your item was damaged during transit, please contact us immediately after you receive it from our Customer Service team at support@luxorhomedecorandlighting.com
How Much Time Do I Have to Inspect My Package For Damage?
It is critical that you inspect your order upon delivery. Orders delivered via a freight carrier specifically must be inspected upon delivery of the item. If you find any issues, please contact our Customer Service team immediately.
INSTALLATION
Our lighting must be installed by a professional experienced electrician and in many cases must also be familiar with dealing with LED driver installation.
Chandelier lift attachments, modifications, and accessories are the sole responsibility of the purchaser.
Return Policy
POLICY VALID UP TO 14 DAYS FROM DELIVERY
ALL SALES BECOME FINAL AFTER 14 DAYS
Please INSPECT YOUR PACKAGE UPON RECEIPT to ensure no damage or issues occurred during transit. If you fail to inspect your package and there is a problem, we may not be able to accommodate you past the 14-day window.
Returns
While we hope you love your purchase, we understand that you may need to return it. Luxor Home Decor & Lightingaccepts returns on a vast majority of our products—in new, uninstalled condition, and original packaging—within 14 days of receipt unless otherwise noted on the item’s product page. Please note there is a 20% restocking fee.
If 14 days have gone by since your purchase was DELIVERED, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused, UNINSTALLED, AND UNUSED, and in the same condition that you received it. It must also be in the original packaging.
To begin a return request, please email us first: support@luxorhomedecorandlighting.com and explain the reason for the return, locate the correct order and item you would like to return, then follow our instructions. Once your return request has been authorized, we will email you shipping labels. Simply print, attach to the box and drop it off at your local UPS, Fed Ex or DHL store. If you prefer to use your own shipping account, please let us know so we can provide further shipping instructions if that is an option for the return of your product.
Please note that any expedited shipping charges from your original order are non-refundable.
RETURNS EXCEPTIONS: We are unable to accept returns for:
Products that are clearly marked non-returnable on the Product Detail Page
Products that have been assembled or installed
Products without the original packaging or not in their original condition
Products with crystals that have been unwrapped
Custom orders, including those that are made-to-order or customized to your specifications
Light bulbs
Large quantities of the product (10 or more) are made to order and cannot be returned.
Orders that exceed order amount of $8,000 or more and or 10 items or more.
Open-box or clearance items
Orders that were delivered more than 14 days.
It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.
In cases of broken crystals, replacement parts will be sent to you at no charge.
The time limit to report a problem is 14 days from the delivery date. If 14 days have gone by since your item was delivered, and you discover a problem, we will not be able to accommodate a return or replacement.
** Furniture cannot be returned** If Damaged, a replacement will be given**
We reserve the right to apply for refunds in the form of store credit in certain circumstances.
EXCHANGES (if applicable)
If you need to exchange an item, you will be sent a return label for the original product and issued a store credit to purchase your new item once your original purchase is received. Please note that your item must be unused and arrive in its original condition. Your package will be subject to inspection. If your exchange arrives damaged you will be subject to a 50% fee. Courtesy credits are only applicable to retail prices.
Damages
Unfortunately, fragile items are sometimes damaged in shipping. We also understand the need to pre-order and plan for your design needs. As part of that process, we ask that you inspect all items individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged or with parts missing, you must notify us within 3 days of receipt of the item(s). We will arrange a prompt replacement of the item. We will also request that you provide photos of any damaged product, along with the product packaging. Please contact our Customer Service Team and we will be happy to replace the item or send replacement parts as soon as possible. In some instances it is possible to repair damages and/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.
Defective Products
Please keep in mind that defective goods (those with factory defects, missing parts or other problems originating prior to shipment) are handled differently than damaged goods (which are damaged in shipping). We work closely with our suppliers to ensure that quality production and inspection procedures are in place, but sometimes defects do occur. We work with you to resolve these issues, but you must report any product defect within 14 days of receiving your order.
The Products are Fine, But I Changed My Mind
Products with no quality-related issues can be returned within 14 days of receiving your order. Custom orders are non-refundable. You will be responsible for all return shipping fees and a 20% re-stocking fee will be deducted.
Any product that has been used does not qualify for a return. Returned items must be unused, with the original packaging.
Cancellation Policy
For all products excluding custom orders, made-to-order items, orders may be canceled for a full refund within 24 hours of placing the order. Once the order has shipped, it cannot be canceled.
-Orders canceled within 24 hours of payment confirmation are eligible for a full refund.
-For orders canceled after 24 hours, a 20% restocking fee will be charged.
-Orders that have already been shipped cannot be canceled.
Specific Return Policy for Customized Orders
Our custom orders are not eligible for return. Item made to your special requirements cannot be returned or exchanged without any reason.
For Made-To-Order products:
-Orders canceled within 24 hours of payment confirmation are eligible for a full refund.
-Made to Order Products Cannot be canceled. The customer will have a 10 Grace Day Period to cancel if production has not begun. Otherwise, a store credit will be issued if the customer decides not to proceed with the made-to-order product.
-Made-To-Order products that have already been shipped cannot be canceled.
Complaints
If you are not satisfied with the way in which we have handled the return or replacement of any item, please contact our customer service representatives at support@luxorhomedecorandlighting.com. We welcome any feedback you have regarding our products and service.
Please Note: We reserve the right not to accept the returns or to process the replacement or the refund request without prior approval from our Customer Service.
Any purchase on Luxor Home Decor & Lighting indicates that you have read, understood and agreed with our Return Policy stated above.
DESIGNER TRADE PROGRAM MEMBER RETURN POLICY
The "Easy Return Policy" applies only to lighting products purchased by members of the LHDL Insider Paid Program (presently suspended for new enrollment as of November 2022) This section does not apply to our Designer Trade members previously enrolled prior to 11/13/2022. If you are a member you can process a return on all uninstalled lighting products for any reason for a full refund of the purchased price.
Once your order is placed we go to work to fulfill your purchase as quickly as possible. This means that changes or cancellation requests cannot always be fulfilled. You should also know that once an order is placed, it cannot be changed online. Your full satisfaction and commitment to the accuracy of your order is always our top priority. As such, you may contact Customer Service to make a request for a change or cancellation. We will make our best efforts to apply the requested change.
We realize that refunds are a priority for our customers. Once we have received and inspected the item we are usually able to apply the refund onto the original payment card within one week. Should there be any delays in processing your refund upon receipt of your return, you will be contacted by a member of our Customer Experience team. Please note there is a 20% restocking fee
We work closely with our vendor partners to absorb any costs associated with returning products. For a select few vendor partners, however, modest restocking fees may apply to your return. These restocking fees, where applicable, are described on our product detail pages. If you change your mind and decide to return an item that is defined as returnable (e.g. non-closeouts and non-custom products), you are responsible for the return shipping costs. If you receive an item that is damaged, defective or if it is not what you ordered, we will, of course, provide a replacement at no charge. o view our full Return Policy, please click here
If you want to return an item you may do so within 14 days of receipt as long as it is defined as a returnable item. Just contact Customer Service and we will provide pre-paid return labels. We will need your help in packaging up the item, adding the label to the box and making it available for pick up. For registered customers, you are also able to initiate returns by logging into your account and navigating to your Order History.
Check that all the details you have entered on the checkout page are correct, including the billing address associated with the credit card. If it is refused after that, try another credit card or payment method like Paypal. Contact Customer Service if you feel that your card is being refused due to our error. In some cases we may recommend that you contact your credit card company to get the issue resolved.
For orders placed using credit cards, the full amount of the purchase is only authorized when your order is placed. This authorization acts as a hold of the full amount of the purchase on your credit card but is not actually charged. This authorization will typically appear on your credit card activity as “pending”. Your credit card is charged as merchandise ships and you are only charged for the merchandise that ships as it ships. For orders placed using our payment financing option provided by Klarna, payment is collected in full at the time of purchase.
All electrified products sold by Luxor Home Decor & Lighting included one-year manufacturer warranties that guarantee the proper and safe functioning of the product. Unless otherwise specified on the product detail page, this warranty does not cover “wear and tear” or the durability of finishes over time. For outdoor products in particular, certain items are sold with additional warranties that specifically cover the durability of finishes on outdoor products. Such warranties, where applicable, are specified on our product detail pages.
We offer discounts for members of the trade such as designers, architects and contractors who have presented appropriate credentials and been approved. To learn more about our Trade Professionals Program and to fill out a free application, please click here. If you are not a member of a relevant trade but would like to inquire about a large purchase quote, please contact our Sales team.
Luxor Home Decor & Lighting is required by law to charge sales tax on orders that ship to an address within the state of Florida. We do not add sales tax unless we are required by law to do so. If sales tax applies to your order it will be automatically calculated during checkout. For industry professionals such as designers, contractors and architects within Florida who have a resale license, taxes can be waived with the submission of a valid resale license. Please contact our Customer Experience team and we can assist you in submitting the proper tax exemption forms.
