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Shipping & Returns

 Shipping + Delivery

How Much Does Shipping Cost?

We are currently offering free shipping worldwide.

When Will My Order Ship?

We search the world to bring you the best assortment in modern design. Depending on what you order, your item might be sitting on a warehouse shelf just around the corner, or will be custom-made for you overseas. These factors impact the lead time required to prepare your order for shipment. We commit to giving you as much information as possible every step of the way during your order process and while you wait for your order to arrive.

  • Each product has a general availability message on our website, indicating the expected ship date.
  • After your order has been placed on our website, or over the phone, our Customer Service team will send you an email confirming the expected ship date within 24-48 hours.
  • When your order ships, you will receive an email from us with specific carrier and tracking information.

If, at any point along the way, you need more information please don't hesitate to call our Customer Service team at support@luxorhomedecorandlighting.com

How Will My Order Ship And How Long Will It Take To Get To Me?

We will ship your order the fastest, most reliable way possible to ensure your purchase arrives ready for you to enjoy. Each item on our site has pre-determined shipping methods based on the specific characteristics of the product, and our years of experience in shipping these items successfully.

We offer three main delivery methods:

  • We ship via UPS, FedEx or DHL and generally take 8-10 business days to arrive.
  • Custom Orders: From Order to Production 2-4 Weeks.

Can I Cancel My Order If It's In Transit?

No, you can not. Once your order is in transit and you decide to cancel, you will be responsible to pay for shipping and 20% re-stocking fee charge.

What If My Order Arrives Damaged?

If by some chance, your item was damaged during transit, please contact our Customer Service team at support@luxorhomedecorandlighting.com

How Much Time Do I Have to Inspect My Package For Damage?

It is critical that you inspect your order upon delivery. Orders delivered via a freight carrier specifically must be inspected upon delivery of the item. If you find any issues, please contact our Customer Service team immediately.

 

Return Policy


At Luxor Home Decor &  Lighting, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please Contact Customer Service to process your return at support@luxorhomedecorandlighting.com

It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate. 

** Furniture can not be returned** If Damaged, a replacement will be given**


PLEASE NOTE: check package carefully before signing for your item(s). If package is delivered in damaged/damp/deformed condition, please request a "Damage Report/Proof of Damage" documentation from your delivery carrier. This will be one of the very important materials for damage return and refund.

 

Products with Quality Problems

We guarantee all of our products against material and workmanship defects. And we have high standards when it comes to packaging your order, however, mistakes do occur from time to time. Please accept our apologies if you have received an incorrect or damaged item. If we ship a defective, damaged or mis-shipped item, we can offer you an exchange, repair service, or new components for replacement. We will be responsible for all fees.
 

The Products are Fine, But I Changed My Mind

Products with no quality-related issues can be returned within 14 days of receiving your order. Products (excluding custom made orders) with no quality-related issues can be returned for a refund or exchange by contacting Customer Service within 14 days of receiving your order. You will be responsible for all return shipping fees and a 20% re-stocking fee will be deducted.

Any product that has been used does not qualify for a return. Returned items must be unused, with original packaging.

 

Specific Return Policy for Customized Orders

Our custom orders are not eligible for return. Item made to your special requirements cannot be returned or exchanged without any reason.
 

Cancellation Policy

For all products excluding made-to-order items, orders may be cancelled for a full refund at any time until the order is shipped. 

-Orders cancelled within 24 hours of payment confirmation are eligible for a full refund.

-For orders cancelled after 24 hours, 15% restocking fee will be charged.

-Orders that have already been shipped can not be cancelled.

-Orders cancelled while in transit will inquire a shipping fee cost plus a 20% restocking fee.



For Made-To-Order products:

-Orders cancelled within 24 hours of payment confirmation are eligible for a full refund.

-Orders cancelled after production begins may be cancelled, but you will be responsible for 50% of the product price.

-Made-To-Order products that have already been shipped can not be cancelled.
 

Complaints

If you are not satisfied with the way in which we have handled the return or replacement of any item, you please contact our customer service representatives at support@luxorhomedecorandlighting.com. We welcome any feedback you have regarding our products and service.

Please Note: 
We reserve the right not to accept the returns or to process the replacement or the refund request without prior approval from our Customer Service.

Any purchase on Luxor Home Decor & Lighting indicates that you have read, understood and agreed with our Return Policy stated above.